Delivery Terms and Conditions

Delivery and Returns
After making a purchase on our website, your order will be dispatch on the same day, if placed before 2:00pm, or the following working day if placed after 2:00pm (excluding weekends and bank holidays).
Shipping costs are calculated on the weight of the total order, therefore an accurate cost will be given on the checkout page. We currently send our parcels via MyHermes and Royal Mail, with charges starting at £2.80. All deliveries via these services take 3-5 working days. For more urgent orders, we offer next day delivery with UPS which costs £6.50 – this is an option on the checkout page.

International Shipping
We do offer international shipping, however if your country is not listed, please contact us on mail@soapyskin.co.uk and we will be able to obtain the relevant shipping cost for your country.

Local Delivery
We will deliver free of charge within a 6 mile radius of Bolton BL2.
A minimum order value of £15.00 is required for this service.
Once an order has be placed and processed we will contact you either by email or telephone to arrange a delivery date.
All local deliveries will be made within 2-3 working days (excluding weekends and bank holidays).

Privacy Policy
Soapy Skin Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process.

‘Cookies’ are small text files that are sorted by the browser on your computer or portable device. Each cookie is unique to its web browser and provides a memory for the website, enabling it to anonymously recognise a user and tailor its results accordingly.

Although it is likely to affect your website experience and reduce the number of functions available to you, such as placing orders, all browsers allow you to alter the cookie preferences. These settings can be found in your ‘options’ or ‘preferences’ menu of your browser. The help function on your internet browser will be able to guide you through changing your cookie settings.

Data collected by this site is used to:
• Take and fulfill customer orders.
• Administer and enhance the site and service.
• Disclose information to third parties – but only for goods delivery purposes.
• To ensure your purchasing experience is smooth and secure.
• To gather anonymous analytical information, such as the number of unique users.

Returns Policy
Your right to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days of receipt of the order for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault for example, if goods are faulty or not as described.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.